Website and App Terms of Use

Website and app terms of use /

Welcome to our website: (“Website“) and to the StoriBoard mobile application (“App”). These Website and App Terms of Use (“Website and App Terms of Use”) govern your use of our Website and our App and apply to whatever method you use to access our Website or App. 

Please read these Website and App Terms of Use carefully and thoroughly before you start to use our Website or our App. By using our Website or App, you confirm that you accept these Website and App Terms of Use in their entirety. If you do not accept these Website and App Terms of Use, you must not make a booking through the Website or App or purchase any products. 

Your attention is particularly drawn to the disclaimers and limitations on our liability set out in the sections headed “Our Liability” and “Disclaimer” below.

Information about us

The Website and App are provided by PH100 Ltd  which is a private limited company registered in England and Wales with company No. 12219023 (“StoriBoard”, “us”, “we” or “our” for short). Our VAT number is 426 1859 84.

You” and “your” means you as the user of our Website and/or our App for the purposes of these Website and App Terms of Use.

Other terms

These Website and App Terms of Use only cover your use of our Website and App and do not apply to the third party services which are available for booking through our App. Please see our Booking Terms for these. 

Additional terms may apply to certain features of the App.  The main ones that you should be aware of are set out below:

  1. Community Guidelines
  2. Privacy Policy
  3. Cookies Policy
  4. Adult Safeguarding Policy
  5. Child Safeguarding Policy

You should pay particular attention to our Community Guidelines as well as the sections below headed “What you can do on the App” and “What you cannot do on the App”.  These provisions clearly set out what content is allowed and what content is not acceptable on the App. We have a zero tolerance policy towards objectionable content or abuse of any kind by users of the App.

These Website and App Terms of Use do not govern the relationship between StoriBoard and our EbEs (as defined in our Booking Terms) other than in respect of access to, and and use of, our Website and App. 

If you enter any promotions on the Website or App, separate terms and conditions may also apply in addition to these Website and App Terms of Use. In the event of a conflict between any additional terms and conditions and these Website and App Terms of Use, such additional terms shall prevail.

Changes to these terms

We may change these Website and App Terms of Use from time to time, in which case, up to date versions will be available for you to view via the Website and/or our App. You should check these Website and App Terms of Use regularly to ensure that you are happy with any changes. 

You will be deemed to have accepted any changes after you have been notified of the changes on our Website and/or our App and/or if you continue to access or use the Website or our App following such changes being made.

Privacy, your data and cookies

The privacy of your personal data is important to us. Please see our Privacy Policy for details of how we will process your personal data, where it is provided to us, and how we use cookies.

Accessing our Website and App

We provide this Website and the App on an “as is” and “as available” basis with all faults. We reserve the right to withdraw or amend any part of our Website or App (and any products or services offered on them) without notice. We will not be liable if for any reason any part of our Website or our App is unavailable at any time or for any period.

We update our Website and App from time to time and so may change the content at any time without notice to you. 

Opinions, materials and information posted on our Website or App are not intended, and should not be viewed as advice, and are for informational purposes only and should not be relied upon. Any reliance you place on the information on our Website and/or App is at your own risk. 

You are responsible for configuring your information technology, computer programmes and platform in order to access our Website or App. You should use your own virus protection software.

We may withdraw your access to our Website and/or our App and/or cancel any order in the event that you fail any credit or fraud prevention check or where we reasonably suspect fraud or money laundering by you or someone using your account.

Lawful use

You may use our Website and App only for lawful purposes. You must not use our Website or App in any way that breaches any applicable local, national or international law or regulation, or in any way that is unlawful or fraudulent or has any unlawful or fraudulent purpose or effect.

You must not use or attempt to use any automated program (including, without limitation, any spider or other web crawler) to access our system, our Website or the App. You must not use any scraping technology on our Website.

You must not misuse our Website or App by:

  1. knowingly introducing viruses, trojans, worms, logic bombs, time bombs, keystroke loggers, spyware, adware or other material, programme or code which adversely affects the operation of any computer software or hardware (or is designed to do so); and/or
  2. gaining or attempting to gain unauthorised access to the server on which our Website or our App are stored or any server, computer or database connected to our Website or our App; and/or
  3. attacking our Website or our App via a denial-of-service attack or a distributed denial-of service attack.


You may create an account and become a registered user of the Website and our App (“User”), if you meet the following requirements:

  1. you must be aged 14 years old or over;
  2. you must  not be prohibited from accessing the App under applicable laws;
  3. we must not have previously disabled your account for violation of law or any of our policies (including, but not limited to, these Terms of Use and our Community Guidelines); and
  4. you must not be a convicted sex offender.

You must be aged 18 years old or over to book or provide any of the services on our App as set out in more details in our Booking Terms.

As a User you may have access to additional products or services and/or functionality, for example, the ability to create an account, create groups, post user generated content (“UGC”) onto the Website or via our App, and receive information about promotions and special offers which are restricted to Users, if any.  Please refer to our Community Guidelines for more information.

Any personal information that you provide to us in the course of becoming a User or after registration will be held and used in accordance with any consent obtained from you and the terms of our Privacy Policy.

We have the right to disable any user identification code or password, whether chosen by you or allocated by us, at any time, if in our reasonable opinion you have failed to comply with any part of these Website and App Terms or any of our other terms and policies. 

What you can do on the App

 You can use the App to:


  1. create and share content;
  2. interact with other users;
  3. view content created by other users; 
  4. book services (as set out in our Booking Terms); and 
  5. use the features and functionality on the App as provided to you from time to time. 


The permission we give to you:


  1.  is limited to what we have said we will allow in these Terms of Use;
  2.  is only for you;
  3. cannot be given by anyone else to you; and 
  4.  can be withdrawn for reasons set out in these Terms of Use.


We do not automatically publish all UGC or accept all new groups submitted to the App.  We assess certain submitted UGC and new group requests to see if they are suitable to be published on the App in accordance with these Terms of Use and our Community Guidelines.  Our Community Guidelines provide further information on the type of content that is suitable for publication on the App.


If you post content on the App about a brand or a product in return for any payment or other incentive, you must use appropriate disclosures to ensure that any posts that are sponsored are clear.


Any content that you create, or share must be in accordance with our Community Guidelines.  We actively monitor content on the App to ensure that it complies with our Community Guidelines.  We may disallow or remove content that does not comply with our Community Guidelines.  If we take such a decision, we will try to give you a reason why any content is being disallowed or removed but it will not always be possible.  

What you cannot do on the App

Our Community Guidelines apply to everyone and to all content on the App.  If you want to use the App you must comply with, and not breach, our Community Guidelines. 


We may remove or restrict access to any content, including your content, if we believe that it is:

  1. in breach of these Website and App Terms of Use;
  2. in breach of our Community Guidelines; or
  3. it causes harm to us, other users or any third parties.


The App must not be used:


  1. to do anything illegal;
  2. to do anything that violates applicable anti-money laundering, counter terrorist, financing, export controls and/or economic sanctions, laws or regulations;
  3. for the purchase or delivery of alcohol, or any other controlled or illegal substances or services;
  4. to negatively impact the enjoyment of the App by other users;
  5. to interact with minors in an exploitative or inappropriate way;
  6. to undermine the App’s operations or security;
  7. to extract any data or content from the App using any automated system or software; or
  8. to use or attempt to use another user’s account without that user’s express permission.  

You must not upload, post or otherwise distribute any content on the App which:


  1. infringes anyone else’s rights;
  2. constitutes, encourages or provides instructions for a criminal offence or dangerous activities which may lead to injury, self-harm or death;
  3. spreads harmful misinformation, such as misinformation that incites hate or prejudice;
  4. contains a threat of any kind or which intimidates or harasses others, including posting material which is intended to mock, humiliate, embarrass or hurt another individual whether or not that individual has an account on the App;
  5. is obscene or pornographic, hateful or inflammatory or which promotes sexually explicit material;
  6. contains or promotes violence or discrimination based on race, ethnicity, national origin, religion, caste, sexual orientation, sex, gender identity, health issues, disability, immigration status or age; or
  7. or otherwise contains harmful content.

The App is not intended for the provision of medical advice, a clinical diagnosis or for professional therapy. It is also not intended for any information regarding which medication or medical treatment may be appropriate for users and users should disregard, and not rely upon, any such advice if delivered through the App.

Users should not disregard, avoid or delay in obtaining in-person care from their doctor or other qualified professional because of information or advice received through the App.



Any content that you post about a brand or a product in return for any payment or other incentive (in addition to containing the appropriate disclosure mentioned above) must not:


  1. use surreptitious or subliminal messaging techniques;
  2. prejudice respect for human dignity;
  3. include or promote any form of discrimination;
  4. encourage behaviour prejudicial to health or safety;
  5. cause physical, mental or moral detriment to minors;
  6. directly encourage minors to buy or hire a product or service; or
  7. exploit the special trust that minors place in parents, teachers, carers or other persons.


You can report suspected illegal content or content which breaches our Community Guidelines directly on the App or by contacting us.


We respect copyright and other intellectual property rights.  You can report suspected infringement of intellectual property rights by contacting us.

Password and account security

You are responsible for maintaining the confidentiality of your account details, including your passwords or any other information that forms part of our security procedures. You authorise us to act on instructions received under your account and we will not be liable for any loss that you might suffer through following such instructions whether from you or another person.

We may suspend or terminate your account and access to our Website and/or App if any information provided by you proves not to be accurate or current.

You must contact us immediately if you believe that your account has been compromised or if you believe that the security of your account is at risk.

You are responsible for all activity under your account even if someone else uses your account. 

Notwithstanding any other right we may have to disable or block access to your account, we reserve the right to disable or block your account at any time where it is suspected that unauthorised access has been made to your account.

What happens to your content on the App

You are fully responsible for any content that you make available on the App and you should have all rights required to create, post or share such content.


You may remove your content from the App at any time.  If other users have shared your content to third parties, then that content may remain with third parties even if you subsequently delete your content on the App.


You can restrict how other users interact with, and use, your content in your account settings.  

Intellectual property

All information, images and other content (except for UGC) displayed on our Website and/or our App (“Materials“) is owned by us or our licensors and is protected by applicable intellectual property rights and laws.

You may copy Materials for your own personal, non-commercial use and on the condition that you give appropriate credit and acknowledgement to StoriBoard.

You must not:

  1. remove any copyright or other proprietary notices contained in the Materials; and/or
  2. use any Materials from our Website or our App in any manner that may infringe any copyright, intellectual property right or proprietary right of us or any third party; and/or
  3. reproduce, modify, display, perform, publish, distribute, disseminate, broadcast, frame (or use any other browser), communicate to the public or circulate to any third party or exploit our Website, our App and/or the Materials for any commercial purpose, without our prior written consent by way of a licence agreement.

If you are the owner of the intellectual property rights in the UGC that you make available on our App, then nothing in these Website and App Terms of Use takes away the rights that you have in respect of your content.  


So that we can provide the App, we require you to give us certain legal permissions (known as a licence) to use this content.  By creating, uploading, posting or otherwise sharing content on the App, you grant us a:

  1.  non-exclusive (you can licence your content to others too);
  2.  royalty-free (we do not pay you for this licence);
  3. transferable (we can give these rights to someone else);
  4. sub-licensable (we can licence your content to other people); and
  5. worldwide (so that this licence applies anywhere in the world),


licence to use your content, including to reproduce, adapt or make derivative works (for example, to add captions, translate or transcribe) perform and communicate your content to the public for the purposes of operating, developing and providing the App.


You also grant the same licence to each other user of the App using the features and functions of the App  subject to your account settings.


This licence will end when you close your account or when the licensed content is deleted from our App in accordance with these Website and App Terms of Use, save that the licence that you have granted will continue after you have removed your content to the extent that:


  1. you have allowed other users of the App to use or reuse your content (for example, by sharing to third parties); or 
  2. we are obliged to store or process your content for legal reasons.  


We expressly reserve all rights in and to the domain name and all related domains and sub-domains, the name “StoriBoard”, our logo, service marks, trading names and/or trademarks. 

Other trademarks, products and company names mentioned on the Website or via our App may be trademarks of their respective owners or licensors and the rights in such marks are reserved to their respective owners or licensors.

Linking to our Website

You may link to any page of our Website provided that you do so in a way that is fair and legal and does not damage our reputation or take advantage of it. The linking site must not contain any adult or illegal material or any material that is offensive, harassing or otherwise objectionable.

You must not link to our Website in such a way as to suggest any form of association, approval or endorsement on our part where none exists. You must not remove or obscure, by framing or otherwise, advertisements, any copyright notice or other information published on our Website. You must not establish a link to our Website in any website that is not owned by you.

We reserve the right to withdraw linking permission at any time and without notice.

If you wish to link to or make any use of content on our Website other than as that set out above, please contact

Third Party Links

Our Website and our App may contain advertising submitted by third parties. Such third parties are solely responsible for the content of such advertising and for ensuring that it complies with all relevant legislation and regulations. We do not accept any responsibility for the content of any third-party advertising.

Our Website, our App and/or the Materials may contain links to third party websites. If you decide to visit any third-party site, you do so at your own risk. We are not responsible or liable, directly or indirectly, for the content, accuracy and/or opinions expressed in such websites or the standard of goods or services available through or on such websites. Unless expressly stated otherwise, links do not imply that we are, or our Website or our App are, affiliated to or associated with such sites.

Our communications with you may contain information sourced from third party websites. Material from a third-party site will be marked as such and a link to the source website may be provided. We accept no responsibility or liability for any material supplied by, or contained on, any third-party website which is linked via our communications with you or any use of personal data by any such third party website.

The inclusion of any link in our communications with you does not imply endorsement by us of the linked site. As referenced above, if you decide to access linked third-party websites, you do so at your own risk.

Please remember that when you use a link to go from our Website or our App to another website, our Website and App Terms of Use (including our Privacy Policy) will no longer be applicable. Your browsing and interaction on any other website, including websites which are linked to ours, is subject to that website’s own terms and policies. Please read those terms and policies before proceeding.

Our liability

To the fullest extent permissible by law, we exclude and disclaim all warranties, terms, conditions and representations that might otherwise be implied by law in relation to this Website or our App. In particular, we do not represent or warrant that the Website or our App will be error-free, entirely secure, available, free of viruses or other harmful components, or that defects will be corrected. 

You must take your own precautions in this respect. In any event, and without limiting the generality of the foregoing, we will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of our Website and/or our App.

We do not accept liability for any failure to maintain our Website or our App.

We only provide our Website and our App for domestic and private use, and you agree not to use our Website or our App for any commercial or business purposes unless we have approved you as an EbE (subject to, and in accordance with, our Booking Terms).

We will not be liable for any damage (including, without limitation, damage for loss of business or loss of profits) arising in contract, tort or otherwise from the use of, or inability to use, our Website and/or our App or any material contained in our Website and/or our App, or from any action or decision taken as a result of using our Website or any such material.

Without limiting the generality of the foregoing, we do not accept any liability for the following types of loss, even if the loss is foreseeable: loss of income or revenue, loss of business, loss of profits, loss of anticipated savings, loss of data or waste of management or office time.

However, nothing in these Website and App Terms of Use shall affect your statutory rights or exclude our liability for death or personal injury arising through negligence, for fraud or fraudulent misrepresentation and/or anything else that cannot be excluded or limited by us under English law.

Your liability and indemnity

Users of our Website and our App agree to indemnify us for any claims or legal proceedings that may be brought against us and for any loss or damage we may suffer or incur as a result of:

  1. their breach of these Website and App Terms of Use; or
  2. their actions in relation to our Website and/or our App or any booking (as provided for in the Booking Terms).


We endeavour to keep the information on our Website up to date and correct, however we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability of the information, products, services or images contained on our Website. 

Materials and information posted on our Website or our App are not intended as advice and should not be relied upon as such. We therefore disclaim all liability and responsibility arising from any reliance placed on such information to the fullest extent permissible by all applicable laws.

Much of the content on the App is UGC or provided by other third parties.  We are not the creator of this content and (subject to apply applicable laws or regulations) we cannot, and do not, confirm or represent that any content provided by users:


  1. is accurate, complete or up to date;
  2. does not infringe third party rights; 
  3. is legal; or
  4. will not offend you. 


The UGC that you see on the App does not represent our views or values.  

The group functionality on the App enables users facing similar life experiences to share their stories and experiences, whilst being moderated by StoriBoard and, possibly, led by other users or an EBE.  Even if such a user or EBE is a medical professional, psychologist or other relevant professional, that user or EBE is expressing a general view and not providing specific medical advice, psychological assistance or individual therapy.  

To help our users, the App shares videos known in the App as Expert Voices.  The facts, information and opinions contained in these videos are not verified by StoriBoard.  The views and opinions expressed in these videos are the views and opinions of that particular expert unless stated otherwise.  

Serviced countries

This Website and our App are provided for users in the United Kingdom only. Whilst access may be possible from outside the United Kingdom, neither our Website nor our App are intended for such use and such users access our Website and our App at their own risk.

Applicable law

The English Courts will have exclusive jurisdiction over any claim arising from, or related to, a visit to our Website or use of our App. English Law will apply to these Website and App Terms of Use.


These Website and App Terms of Use do not confer any third-party beneficiary rights. 

No provisions of these Website and App Terms of Use shall be enforceable by virtue of the Contracts (Rights of Third Parties) Act 1999 by any person that is not a party to these Website and App Terms of Use.

All of our rights and obligations under these Website and App Terms of Use are freely assignable by us in connection with a merger, acquisition or sale of assets, or by operation of law or otherwise.  If the ownership or control of all or part of our Website or our App changes, this could result in a transfer of your information to the new owner or controller.

Headings contained in these Website and App Terms of Use are for reference purposes only and should not be incorporated into the Website and App Terms of Use and shall not be deemed to be any indication of the meaning of the sections to which they relate. 


You will not transfer any of your rights or obligations under these Website and App Terms of Use to anyone else without our consent.

Contact us

If you have any questions, comments or requests regarding our Website, our App or these Website and App Terms of Use, please contact us at 

Last updated: February 2024

Please email for any other queries.

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