Storiboard

An Expert by Experience (EbE) is someone who has personal experience with a particular situation, condition, or challenge and thus has gained unique insights and understanding from that lived experience. Experts by Experience are used in healthcare, social care and the mental health sector.

Once you have passed our Level 3 Expert by Experience Course, you can run 1:1 emotional recovery sessions on the StoriBoard App. You will be able to charge for these sessions and earn self-employed income.

No formal qualifications are required to take this course. You must have lived experience in any topic that you plan to become an Expert by Experience in. 

Our Level 3 Expert by Experience Course is accredited and you will receive a certificate from NCFE upon successful completion of the course once you have passed the required assessments. 

You must be 18+ to take this course. We do not have an upper age limit!

There is no requirement to purchase any additional materials.

Once you have completed the course, you will receive a bespoke Expert by Experience handbook and an Expert by Experience toolkit, which contains hand-crafted worksheets for you to use in any future 1:1 emotional recovery sessions, including on the StoriBoard App. These materials are included in the course cost.

If you would like to enrol in the Self-Paced Online Course, click here. You will be taken to a checkout page where you should follow the on-screen instructions. Alternatively, if you would like to purchase the course over the phone, book a meeting to speak with one of our Course Advisors here. Following payment, you’ll receive an email from our Academy Team informing you of next steps. 

Our Level 3 Expert by Experience Course is accredited by NCFE, so you need to show that you have acquired the knowledge to pass the course. This means that you are required to submit answers to an assessment in order to receive your Level 3 certificate. 

You will receive the assessment questions throughout the course and our dedicated Course Instructors are available to support you so that you can confidently answer the questions. Please email academy@storiboard.co.uk if you require guidance on any course-related matters.

We also have multiple choice questions within our Self-Paced Online Course. These do not form part of the formal assessment but they are designed to test your knowledge as you go through the course.

Your work will be marked and feedback returned to you within 10 working days after submission. This is because our Course Instructors provide detailed, considered feedback to our learners that may take a while to formulate. 

You will be supported by your Course Instructor with detailed feedback. You will then be able to amend your assessment and resubmit based on this feedback. 

Congratulations! You will receive your digital certificate from NCFE approximately 2 weeks after confirmation that you have passed your assessment. If you would like a physical copy of your certificate, please email academy@storiboard.co.uk with your Student ID and shipping address.

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Purchasing the Level 3 Expert by Experience course means that you are eligible to provide 1:1 Sessions.  This is the first step towards monetising your lived experience to help support others.

We have developed the following qualification criteria to ensure that the StoriBoard Platform remains safe for all users.  To provide 1:1 Sessions as an EbE, you must successfully complete each of the following steps (known as our qualification criteria):

Step 1: You must have passed our Level 3 Expert by Experience Course.  You can complete the course Self Paced or via our Live Online delivery.  

Step 2: Once you have passed the course, you will receive a certificate from NCFE, our accrediting body. 

Step 3: You must supply us with a DBS certificate that has been issued within the last 3 months.  You can apply for your DBS certificate online, click here. We require our EbEs to update their DBS checks every three years and we strongly advise that when applying for the DBS certificate you sign up for the DBS update service.  If you do not have a DBS certificate that has been issued within the last 3 months, you are required to apply for and pay for a new DBS certificate for this role.  StoriBoard will not cover the cost of obtaining a DBS certificate. 

Step 4: You must pass our verification interview to confirm your lived experience and suitability for delivering 1:1 Sessions on the StoriBoard Platform. If you completed the course via Live Online delivery, you will complete the verification interview as part of the course.  If you completed the course Self Paced, we will get in touch with you once you have passed to book the verification interview.  

Not everyone that has completed the above steps will pass the verification interview.  At StoriBoard the safety of our users is key and we reserve the right to refuse an applicant’s request to provide 1:1 Sessions on the StoriBoard Platform for any reason if we think you may not be suitable for the role.

We encourage you to familiarise yourself with our Community Guidelines and the Life Cycle of Lived Experience (contained within the Community Guidelines) which we use to consider if someone is suitable for the role.

Step 5: Once you have passed steps 1-4 above, you can complete your EbE profile on the StoriBoard App and start delivering 1:1 sessions.  We look forward to the difference that you will make to the lives of others!

As an EbE, your employment status is self-employed (sole trader).  You run your own business through the StoriBoard Platform.  This means you are responsible for managing your tax implications.  Being self-employed means you are not paid through PAYE (Pay As You Earn) and do not have the rights and responsibilities of an employee.

Click here to learn more about being self-employed (sole trader) in the UK.